Returns and refunds policy
Thank you for choosing Classic Zone for your motorcycle spares, accessories, and bike needs. We want you to be completely satisfied with your purchases, and we are committed to providing you with the best customer service. Please read our Return and Refunds Policy carefully to understand how returns and refunds are handled.
Return Eligibility
We accept returns under the following conditions:
– You have made the purchase within the last [number of days] days.
– The item is in its original condition, unused, and in its original packaging.
– The item is accompanied by the original receipt or proof of purchase.
Non-Returnable Items
Certain items are not eligible for return or refund, including:
– Products that have been used or are not in their original condition.
– Items without their original packaging.
– Customized or personalized products.
– Items purchased as part of a clearance or final sale.
Return Process
To initiate a return, please follow these steps:
– Contact our customer support team at [contact email/phone] to request a return authorization (RA) number.
– Pack the item securely in its original packaging, including all accessories and documentation.
– Include the RA number on the outside of the package.
– Ship the return to the address provided with your RA number.
Refund Process
Once we receive and inspect your returned item, we will notify you of the status of your refund. Refunds will be processed as follows:
– If your return meets the eligibility criteria, we will issue a refund to your original payment method.
– Please allow [number of days] business days for the refund to appear in your account, depending on your payment provider.
Shipping Costs
Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a defective product. In such cases, we will provide a prepaid shipping label.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, including any shipping costs.
Exchange Policy
We do not offer direct exchanges. If you would like to exchange an item, please return the original item for a refund and place a new order for the desired item.
Store Credit
In some cases, we may offer store credit as an alternative to a refund. Store credit can be used for future purchases and will be issued based on the value of the returned item.
Contact Us
If you have any questions or need assistance with the return process, please contact our customer support team at info@classiczone.com.
Changes to This Policy
We may update this Return and Refunds Policy to reflect changes in our practices or for legal reasons. We will notify you of any significant changes by posting a revised policy on our website or other appropriate channels.
At Classic Zone, your satisfaction is our priority. We appreciate your business and strive to provide you with a smooth and hassle-free return and refund experience. Thank you for choosing us as your motorcycle spares and accessories provider.